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KMID : 0614820180240050375
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Journal of Korean Academy of Nursing Administration
2018 Volume.24 No. 5 p.375 ~ p.386
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Moderating effects of Professional Self-concept in Relationship between Workplace Bullying and Nursing Service Quality among Hospital Nurses
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Lee Eun-Mi
Kim Duck-Hee
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Abstract
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Purpose: To identify the effects of workplace bullying of hospital nurses on the quality of nursing service and toinvestigate the moderating effects of professional self-concept in the relationship between workplace bullying andquality of nursing service.
Methods: The participants in this study were 280 nurses working in hospitals located in JProvince. Data were collected from December 20, 2016, to January 20, 2017. A self-administered structured questionnairewas used. Data were analyzed using the SPSS/WIN 22.0 statistical program.
Results: Workplace bullying hadsignificant negative correlations with professional self-concept and nursing service quality. There was a significantpositive correlation between professional self-concept and nursing service quality. Professional self-concept was theonly variable to show a moderating effect in the relationship between the outcome of workplace bullying and qualityof nursing service (β=-.12, p=.023).
Conclusion: The findings from this study suggest building a systematic strategyto prevent workplace bullying at the organizational-level, where it threatens quality of nursing service and developingprograms to promote professional self-concept, which can control the negative effect of workplace bullying.
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KEYWORD
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Nurse, bullying, Self-concept, Nursing service
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